The Role of Phone Calls in Prisoner Rehabilitation in Australia
- prisonengine
- Sep 24
- 5 min read

Australia's prison system has long faced the challenge of effectively rehabilitating those who are incarcerated. With a growing number of people behind bars, rehabilitation is a key focus in ensuring that prisoners can successfully re-enter society. One area that plays an important role in this process is communication, particularly phone calls. While it might seem like a small detail, phone calls are essential for prisoners, as they help maintain relationships, provide emotional support, and help reduce feelings of isolation, which can lead to better mental health and lower rates of reoffending.
Phone calls offer prisoners a connection to the outside world, especially to family members and loved ones. For many, these calls provide much-needed emotional support and help rebuild family relationships that may have been strained before or during imprisonment. Staying in touch with family helps break the isolation that often accompanies prison life. In Australia, where distances between correctional facilities and family members can be vast, affordable phone calls are crucial. This helps prisoners stay grounded and supported, ultimately playing a significant part in their rehabilitation.
Why Communication Matters for Rehabilitation
One of the key factors in reducing reoffending is maintaining strong, supportive relationships with family and the wider community. Prisoners who have a positive relationship with their family are less likely to feel isolated or depressed and are more likely to succeed in rehabilitation programmes. Without these connections, many inmates struggle emotionally, which can lead to a cycle of criminal behaviour and eventually reoffending.
Phone calls are a critical form of communication that help inmates stay emotionally connected. By being able to call family members or friends, inmates maintain a sense of normalcy and identity outside the prison walls. These regular conversations provide motivation, encourage personal growth, and offer support, which can make a huge difference in an inmate’s rehabilitation journey. In fact, studies have shown that the more inmates communicate with their loved ones, the more likely they are to successfully reintegrate into society when released.
The Problem of High Phone Call Costs in Australian Prisons
In Australia, one of the biggest challenges in maintaining communication between inmates and their families is the high cost of phone calls. For many prisoners, the price of making a phone call is a huge burden, as they are often paid only small wages for their work inside the prison. For family members, especially those already dealing with financial hardship, paying for frequent phone calls can be difficult.
Currently, the cost of phone calls in Australian prisons can be quite high. This has raised concerns from both inmates and their families, as these expensive charges limit the ability to keep in touch regularly. When families cannot afford to call, the emotional strain on both the prisoners and their loved ones grows. This further deepens the gap between the inmates and their support systems, which can harm the rehabilitation process and increase the likelihood of reoffending once released.
How Cheap Prison Phone Calls Can Improve Rehabilitation
Making cheap inmate phone calls available could be a game-changer for the rehabilitation process. By lowering the cost of these calls, inmates can stay in regular contact with their families, which strengthens emotional bonds and reduces the isolation many prisoners feel. These calls are more than just a way to pass the time—they are an essential tool in helping prisoners stay grounded, motivated, and emotionally stable.
When phone calls become affordable, inmates are more likely to remain engaged in rehabilitation programmes. Having the support of loved ones provides them with the encouragement they need to take part in activities like educational courses, vocational training, or counseling. Regular calls can help them feel that there is a life worth returning to once they are released, which can reduce the risk of falling back into criminal behaviour.
The Link Between Affordable Communication and Reducing Recidivism
Rehabilitation doesn’t just happen inside the prison; it involves preparing inmates for life after release. One of the biggest factors in reducing recidivism (reoffending) is maintaining strong ties with family and community. Those who are isolated are more likely to struggle when they leave prison, as they have no support to fall back on.
Cheap and easy access to prison calls helps prisoners stay in touch with family and friends, providing an emotional support system that is vital for successful reintegration. Research shows that inmates who maintain strong family connections are far less likely to reoffend. When families can afford to speak with their incarcerated loved ones regularly, it creates a strong support system that can help inmates transition smoothly back into society after their release.
Affordable phone calls also give inmates a chance to stay connected with important community figures like mentors, social workers, and potential employers, all of whom can help them adjust when they get out of prison. The more support an inmate has, the more successful they will be in their rehabilitation, which is why making communication affordable should be a top priority.
Reforming the System: Making Phone Calls Affordable for All
There has been growing concern about the high cost of phone calls in Australian prisons, with many experts arguing that these charges are counterproductive to the goal of rehabilitation. Reforming the current system and making prison calls cheap would allow more prisoners to keep in touch with their families and support networks, which would help improve rehabilitation outcomes.
Introducing affordable phone services for inmates could help make communication easier and more accessible. Some solutions might include offering cheap inmate calls at lower rates or providing prisoners with a set number of free calls each month. This would ensure that even those without financial means could maintain contact with their families and receive the emotional support they need. There have also been suggestions that the government regulate phone call prices in prisons to make them more affordable for everyone.
By lowering the cost of phone calls, the Australian prison system could create a more supportive environment for inmates. Not only would this help keep families connected, but it would also make it easier for prisoners to remain motivated and focused on their rehabilitation programmes. Keeping communication open is a simple yet effective way to help prisoners turn their lives around.
Conclusion
Phone calls play a crucial role in prisoner rehabilitation in Australia. They help prisoners stay emotionally connected with their families and provide a vital source of support throughout their time in prison. Unfortunately, the high cost of phone calls has become a major barrier for many inmates and their families, making it harder for them to maintain these important connections.
Making cheap inmate phone calls more accessible can have a positive impact on the rehabilitation process. Affordable calls help inmates stay connected, reduce isolation, and give them the support they need to reintegrate into society after their release. At Prison Engine, we believe that communication is key to rehabilitation, which is why we offer affordable and reliable phone services for prisoners. Learn more about how we can help you stay connected with your loved ones in prison by visiting our website.




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